How Managers can be Effective Counsellors for Employees

As a manager, you are expected to be responsible for your workers' overall wellbeing. And since you are trained to handle stress-related issues, you should be capable of assisting your employee with his dilemma. You can follow these tips for effective counselling to help your team achieve a healthy and effective work pace.

The first step is to identify the existing problem. Is it a family issue, a health concern, or a work-related dilemma? From there, you will know how to direct the necessary steps to address the issues. If it is one of the first two that were mentioned above, you can offer your trust and confidentiality to the employee, encouraging him to share if he is ready. Furthermore, you can suggest a professional counsellor if he is uncomfortable talking to you about it. He might also need a few days off to attend to his issues, so give him the option to take a leave.

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On the other hand, if the problem is work-related you can have a dialogue with your employee and ask him to identify what contributing factors are affecting his working attitude. Could it be that the facilities are not conducive enough for his productivity? Does he have a personal issue with a co-employee? Is he having a difficult time with his tasks? After you have determined this, you can now create an action plan, and set short and long-term goals with him. Continue to monitor the progress of your team member and give him regular feedback.

If employees feel that you are genuinely concerned for their wellbeing, they will be more motivated to help the team achieve their goals.

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